Refund policy

LIYA Return & Refund Policy

At LIYA, we put a lot of care into everything we create. Every item is carefully made and checked to make sure it meets our standards. Because of this, we don’t offer returns or refunds unless something has gone wrong with the product itself.

When We Do Offer Refunds or Replacements

We’ll only consider a refund or replacement if:

The item arrives damaged
There’s a clear fault or defect
The quality isn’t up to the standard we promise

We don’t offer refunds for things like changing your mind, ordering the wrong size, or general wear and tear.

What To Do If There’s a Problem

If there’s an issue with your order:

Email us at contact@liyadesigns.uk within 7 days of receiving it.
Use the subject line: Refund Request – Order #[Your Order Number]
Include:
- Your name and order number
- A short explanation of what’s wrong
- A couple of clear photos (or a short video) that show the problem

A member of our team will review your request and let you know if it qualifies for a refund or replacement.

A Few Things to Keep in Mind

All refund decisions are made by a LIYA team member after reviewing your case.
We may not approve every request — we’ll only offer refunds or replacements if there’s a genuine fault.
If a refund is approved, we’ll process it back to your original payment method within 5–10 working days.
If we send a replacement, it’ll be shipped out as soon as possible (subject to availability).

Situations That Aren’t Eligible

We can’t offer a refund or replacement if:

You contact us more than 7 days after receiving your order
There’s no evidence of a fault
The item has been damaged through use, wear, or washing
It’s a sale, discounted, or personalised item (unless faulty)

Questions?

If you’re not sure whether your issue qualifies, just drop us an email at contact@liyadesigns.uk — we’re always happy to help.